At CJB Piling Ltd (“we”, “us”, “our”), safeguarding your privacy is a core value and a fundamental responsibility. This Privacy Policy explains in detail how we gather, use, manage, share, and safeguard your personal data when you interact with our official website https://www.cjbpiling.co.uk/ (the “Website”) or when you utilise any of the professional piling and foundation services that we provide (collectively referred to as the “Services”).

1.   Information We Collect

We may collect various types of personal data from you depending on how you engage with us. These categories include, but are not limited to:

• Contact Details: Your name, email address, telephone number, and residential or business postal address.
• Project Information: Information specific to your construction site, such as its physical location, access restrictions, soil reports, and other logistical details necessary for the planning and execution of our services.
• Payment Information: Basic financial data is required to facilitate quotes, invoices, and payments securely and efficiently.
• Website Usage Data: Technical data such as your IP address, device identifiers, browser type, geographic location, pages you visit on our Website, and time spent on each page. This is primarily gathered using cookies and related digital tracking technologies.

2.   How We Use Your Information

We utilise the information collected from you in the following ways:

• To acknowledge and respond to your initial enquiries or quotation requests.
• To arrange, manage, and execute our piling, groundwork, and foundation-related services.
• To fulfil our billing and accounting requirements, including sending invoices and receiving payments.
• To meet obligations required under law and applicable regulations.
• To analyse usage data and make improvements to our Website’s performance, accessibility, and content.
• To provide you with relevant updates about our services, promotions, or business operations, provided you have granted the necessary consent when required by law.

3.   Legal Basis for Processing

We rely on one or more of the following legal grounds to lawfully process your data:

• Consent: When you explicitly permit us to process your data for specific purposes.
• Contractual Necessity: Where data processing is needed to deliver or prepare to deliver a service you have requested.
• Legal Compliance: When we must process data to comply with legal or regulatory requirements.
• Legitimate Interests: For operational and administrative purposes, provided these interests are balanced with your rights and freedoms.

4.   Data Sharing and Third Parties

We never sell or rent your personal data to third parties. However, we may share your data in certain circumstances, including:

• With authorised subcontractors, project partners, or consultants helping us complete your project effectively.
• With third-party IT providers who support our Website, data storage, and internal communication systems.
• With legal advisers or government authorities where we are required to do so by law or as part of a legal obligation.

All third-party service providers are contractually bound to uphold the confidentiality and integrity of your personal information.

5.   Data Retention

We will retain your personal information for as long as it is necessary to fulfil the specific purposes outlined in this policy or as long as required to meet legal, operational, and contractual obligations. Once this period concludes, we undertake to either delete your information securely or anonymise it to prevent identification.

6.   Your Rights

As a data subject, you are entitled to exercise the following rights under UK data protection legislation:

• The right to request access to the personal data we hold about you.
• The right to correct or amend any data that is inaccurate or incomplete.
• The right to request the deletion of your data under qualifying conditions.
• The right to object to or restrict certain forms of data processing.
• The right to data portability allows you to obtain and reuse your data for your own purposes.
• The right to withdraw your consent to processing, where consent was previously given.

If you would like to exercise any of these rights or raise a concern, please email us at info@cjbpiling.co.uk.

7.   Security Measures

We apply robust security protocols to protect your personal data from unauthorised access, disclosure, misuse, or loss. These measures include:

• The use of secure server technology and encrypted data transmission.
• Regular system audits, backups, and updates.
• Restricted access to data based on role-specific permissions within our organisation.
• Employee training and awareness programmes to uphold data security.

8.   Cookies

Our Website employs cookies and similar tracking technologies to enhance your browsing experience, gather anonymised analytics, and understand user behaviour. Cookies help us identify areas for improvement and tailor our content to better meet your needs. Full details can be found in our dedicated Cookie Policy.

9.   Links to Other Websites

Our Website may contain hyperlinks to external websites that are not owned or operated by us. We have no control over these third-party sites and are not responsible for their privacy practices or content. We advise you to review the privacy policies of any such external sites before providing any personal data.

10.  Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in legal requirements, industry practices, or our internal policies. When we make updates, the revised policy will be published on our Website, along with an updated effective date. We encourage you to review this policy periodically to stay informed about how your data is handled.

11.  Contact Us

If you have any questions about this Privacy Policy or wish to make a formal request or complaint regarding your data, please get in touch with us using the details below:

CJB Piling Ltd

• Email: info@cjbpiling.co.uk
• Website: https://www.cjbpiling.co.uk/
• Address: 124 City Road, London, England, EC1V 2NX

By accessing our Website or using our Services, you confirm that you have read, understood, and agreed to the terms set forth in this Privacy Policy.